JOBS

  • The policy of The Shubert Organization, Inc. is to select, place, train and promote the best qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to accord equal employment opportunity for all our employees in compliance with applicable local, state and federal laws. We do so without regard to non work-related factors such as race, color, religion/creed, sex, national origin, age, disability, citizenship, marital status, ancestry, affectional or sexual orientation, gender identity, atypical cellular or blood trait, genetic information/genetic testing, familial status, liability for service in the armed forces of the United States, or an individual's military or veteran status. This equal opportunity policy applies to all Company activities, including but not limited to, recruiting, hiring, training, transfers, promotions, compensation practices, benefits and termination of employment.

We currently have the following opportunities available:

  

TITLE: Interactive Services Product Manager

WORK HOURS: Monday through Friday, 9:00am to 6:00pm. Must be flexible to work varied hours as business needs dictate.

DUTIES:

  • Manage revisions and improvements to Shubert Organization (and subsidiary) websites, managing relationships with outside design and consulting firms and internal software development staff.
  • Document business and functional requirements for technical projects.
  • Create RFPs for projects, and evaluate outside vendors’ capabilities to deliver on these projects.
  • Maintain project schedule, change control procedures and cost estimates with input from team members as needed.
  • Resolve project-related issues, and escalate larger project issues and risks to management for resolution.
  • Ensure deliverables are complete and of the highest quality possible.
  • Participate on the team which manages Shubert Organization (and subsidiary) e-commerce websites in planning, implementation, and evaluation of both small and large improvements and revisions.
  • Analyze sales and usage trends and provide recommendations regarding the effectiveness of site content, marketing, search engine optimization and user interface.
  • Participate in developing the vision and strategy for current and new consumer-facing technology.
  • Support the customer service department in customer service issues which arise from technology issues, including reviewing and troubleshooting customer complaints, and responding to customer emails which have been escalated.

QUALIFICATIONS:

  • 4-5 years of experience in business, operations or software development in an Internet or technology environment, with 2+ years of web site-related project management experience, managing cross-functional teams, including creative, technical & functional resources.
  • Bachelors degree.
  • Experience researching and documenting business and functional requirements for software projects.
  • Strong problem-solving and organizational abilities, with the ability to manage detailed tasks with complex interdependencies.
  • Analytic, with excellent written and communication skills and quantitative ability.
  • Proactive, creative and self-motivated, with an ability to multi-task, managing multiple projects simultaneously.
  • Ability to work independently, while also being a strong team player.
  • Familiarity with Internet technology, search engine optimization techniques, social networking outlets and PC (Word, Excel); experience with project management tools (e.g., Microsoft Project) for planning, tracking and reporting project status • Experience with IBM Tealeaf, IBM Digital Analytics Coremetrics and/or Salesforce a plus.

 

TITLE:  Product Services Coordinator

 

WORK HOURS: Monday through Friday, 10:00am to 6:00pm. Must be flexible to work varied hours as business needs dictate (evenings, weekends and/or holidays).

 

DUTIES: 

 

·       Support application programmable interface (API) implementations between Shubert Ticketing software and outside clients.

·       Assist Product Director with creating new events online and testing to ensure correctly operating.

·       Interact with clients once product is launched to ensure client satisfaction (e.g., information on shows kept current; troubleshoot system problems, etc.).

·       Assist Client Services staff as necessary (e.g., create new events in our ticketing system, verify information entered in to system is correct, build 3D seat maps for internet sales, troubleshoot system problems and test new system features).

 

QUALIFICATIONS:

 

  •    Ticketing experience with a computerized ticketing system preferred     (STAR system stronglypreferred).
  •   Administrative support work experience.
  •   Superior customer service and communication skills.
  •   Strong time management and organizational skills.
  •    Ability to effectively multi-task and meet deadlines.
  •   Attentive to details.
  •     Familiarity with Word and Excel.

 

TITLE: Client Services Account Representative

WORK HOURS: Monday through Friday, 10:00am to 6:00pm. Must be flexible to work varied hours as business needs dictate (evenings, weekends and/or holidays). Must be able to provide client support during non-business hours via telephone. Carrying a company-provided cell phone is required.

DUTIES:

  • Support application programmable interface (API) implementations between  Shubert Ticketing software and outside clients.
  • Assist Product Director with creating new events online and testing to ensure correctly operating.
  • Interact with clients once product is launched to ensure client satisfaction (e.g., information on shows kept current; troubleshoot system problems, etc.).
  • Assist Client Services staff as necessary (e.g., create new events in our ticketing system, verify information entered in to system is correct, build 3D seat maps for internet sales, troubleshoot system problems and test new system features).

 QUALIFICATIONS:

  • Administrative support experience.
  • Ticketing experience with a computerized ticketing system preferred (STAR system strongly preferred).
  • Superior customer service and communication skills.
  • Strong time management and organizational skills.
  • Ability to effectively multi-task and meet deadlines.
  • Attentive to details.
  • Familiarity with Word and Excel.

 

  

We offer competitive salaries and a superior benefits package.

Please submit cover letters, with salary requirements, and resumes to: hr@shubertorg.com.