JOBS

  • The policy of The Shubert Organization, Inc. is to select, place, train and promote the best qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to accord equal employment opportunity for all our employees in compliance with applicable local, state and federal laws. We do so without regard to non work-related factors such as race, color, religion/creed, sex, national origin, age, disability, citizenship, marital status, ancestry, affectional or sexual orientation, gender identity, atypical cellular or blood trait, genetic information/genetic testing, familial status, liability for service in the armed forces of the United States, or an individual's military or veteran status. This equal opportunity policy applies to all Company activities, including but not limited to, recruiting, hiring, training, transfers, promotions, compensation practices, benefits and termination of employment.

We currently have the following opportunities available:

 

TITLE: Project Manager (with strong engineering background)

WORK HOURS: Monday through Friday, 10:00am to 6:00pm. Must be flexible to work varied hours as business needs dictate.
 

DUTIES:              

  • Management of renovation, alteration, and major repair projects. Strong engineering background (involving electrical, mechanical, plumbing, and/or fire protection systems/equipment) is required.
  • In addition to handling portfolio of project management assignments, will serve as in-house consultant regarding engineering design and implementation issues.

Main scope of the job falls into three areas: project planning, project execution, and project administration:

  • Project planning (e.g., site surveys; development of project scope-of-work; participation in design development work, often working with design professionals; research of materials, resources, and pricing data; development of budgets, schedules, and logistics).
  • Project execution (e.g., obtain, evaluate and recommend bids to senior management; award contracts and schedule work; monitor/inspect work and provide direction as necessary).
  • Project administration (e.g., initiate contractor work orders, internal work orders and purchase orders; obtain contractor insurance certificates; arrange for compliance with requirements of regulatory agencies; utilize and manage drawings (design, bid, construction, shop and as-built drawings) plus other contract documents; provide progress reports; review/approve invoices; track costs against budgets; obtain close-out documentation).

Other miscellaneous, management-level, facilities- related tasks may be assigned at times.

QUALIFICATIONS:               

  • Bachelor of Science degree or higher in facilities-related engineering field. To be on track to obtain P.E. status would be a definite advantage.
  • Relevant construction/engineering work experience, especially project management experience, in construction and/or technical theatre.
  • Must have demonstrated technical knowledge of construction trades in general and engineering systems in particular.
  • Must have familiarity with design/construction processes and knowledge of building codes, plus other compliance issues.
  • Must have ability to read/interpret architectural and engineering drawings, control wiring diagrams, and other technical documentation.
  • Some experience with layout, measurement, and systems/equipment diagnostics and troubleshooting skills needed.
  • Must have excellent verbal and written communication skills and leadership qualities.

 

 

TITLE: Assistant Project/Facilities Manager

WORK HOURS: Monday through Friday, 10:00am to 6:00pm. Must be flexible to work varied hours as business needs dictate.

DUTIES:            

  • Per specific assignments, will assist the Facilities Department project managers with planning and execution of various facilities projects including renovations, alterations, upgrades, and major repairs.
  • Some assignments may also include assistance with certain operational/maintenance matters within the Facilities Department.

QUALIFICATIONS:               

  • Bachelor’s degree, preferably with technical concentration; relevant work experience in construction and/or facilities management and/or technical theatre.
  • Knowledge of the construction process and hands-on construction or facilities maintenance experience is helpful.
  • Must have excellent verbal and written communication skills, computer literacy, and be a team player.

 

 

 TITLE: Interactive Services Product Manager

WORK HOURS: Monday through Friday, 9:00am to 6:00pm. Must be flexible to work varied hours as business needs dictate.

DUTIES:

  • Manage revisions and improvements to Shubert Organization (and subsidiary) websites, managing relationships with outside design and consulting firms and internal software development staff.
  • Document business and functional requirements for technical projects.
  • Create RFPs for projects, and evaluate outside vendors’ capabilities to deliver on these projects.
  • Maintain project schedule, change control procedures and cost estimates with input from team members as needed.
  • Resolve project-related issues, and escalate larger project issues and risks to management for resolution.
  • Ensure deliverables are complete and of the highest quality possible.
  • Participate on the team which manages Shubert Organization (and subsidiary) e-commerce websites in planning, implementation, and evaluation of both small and large improvements and revisions.
  • Analyze sales and usage trends and provide recommendations regarding the effectiveness of site content, marketing, search engine optimization and user interface.
  • Participate in developing the vision and strategy for current and new consumer-facing technology.
  • Support the customer service department in customer service issues which arise from technology issues, including reviewing and troubleshooting customer complaints, and responding to customer emails which have been escalated.

QUALIFICATIONS:

  • 4-5 years of experience in business, operations or software development in an Internet or technology environment, with 2+ years of web site-related project management experience, managing cross-functional teams, including creative, technical & functional resources.
  • Bachelors degree.
  • Experience researching and documenting business and functional requirements for software projects.
  • Strong problem-solving and organizational abilities, with the ability to manage detailed tasks with complex interdependencies.
  • Analytic, with excellent written and communication skills and quantitative ability.
  • Proactive, creative and self-motivated, with an ability to multi-task, managing multiple projects simultaneously.
  • Ability to work independently, while also being a strong team player.
  • Familiarity with Internet technology, search engine optimization techniques, social networking outlets and PC (Word, Excel); experience with project management tools (e.g., Microsoft Project) for planning, tracking and reporting project status • Experience with IBM Tealeaf, IBM Digital Analytics Coremetrics and/or Salesforce a plus.

 

 

TITLE: Account Coordinator, Partner Sales & Marketing, Shubert Ticketing

WORK HOURS: Monday through Friday, 9:00am – 6:00pm. Must be flexible to work varied hours as business needs dictate.

DUTIES:

  • Proof and provide weekly updates to team members as necessary for the Broadway Discounts and Tickets at Work websites (changes in date ranges, prices, etc).
  • Manage email recipient lists for Tickets at Work emails; coordinate with Shubert Interactive Services.
  • Create and analyze sales and revenue reports for weekly, monthly and yearly ticket sales analysis using the STAR system, Salesforce and Excel.
  • Coordinate with the Shubert Finance department when necessary.
  • Manage the accounts receivable for the Partner Sales & Marketing team’s fee-paying clients; make collection calls/letters to ensure payment is received.
  • Assist team in preparing/updating rate sheets, proposals and agreements for all Shubert sales channels.
  • Manage team’s internal meeting calendar, book conference rooms, set up meeting space, prepare reports/materials for meetings, take detailed notes during meetings and distribute recaps.
  • Act as department liaison with other Shubert departments as well as outside partners.
  • Provide administrative support.

QUALIFICATIONS:

  • Bachelor’s degree.
  • 1 -2 years prior office / administrative experience.
  • Interest / knowledge in theatre or the live entertainment industry.
  • Strong MS Office skills, Excel required.
  • Knowledge or experience with databases a plus.
  • Excellent written and verbal communication skills.
  • Good attention to detail, ability to organize and prioritize required.
  • Strong sense of customer service and professionalism.

 

 

TITLE: Interactive Production Coordinator

WORK HOURS: Monday through Friday, 9:00am to 6:00pm. Must be flexible to work varied hours as business needs dictate.

DUTIES:

  • Day to day coordination of email marketing campaigns, digital campaigns and other interactive campaigns, including setup, QA, and execution of daily deployments.
  • Monitor marketing reports and update dashboards on a daily/ weekly basis.
  • Become a "power-user" of company's current email service provider tools; build, test, and send emails.
  • Coordinate across departments including Content, Development, Sales, and Business Intelligence to ensure all email requirements are met.
  • Work directly with internal and external creative resources to develop engaging creative for marketing campaigns.
  • Set up reporting suite for clients in Coremetrics IBM Digital Analytics.
  • Champion best practices with key stakeholders ensuring vested interest in the success of email marketing campaigns.
  • Stay abreast of the competitive landscape and maintain a monthly analysis of direct competitors.
  • Help troubleshoot any technical issues as required.

QUALIFICATIONS:

  • BA degree in marketing or similar experience.
  • Preferred (but not required) - 1+ years of email marketing experience.
  • Knowledge of best practices for email creative and templates, segmentation, dynamic content, testing methodologies.
  • Attention to detail with the ability to execute projects from beginning to end.
  • Working knowledge of HTML and ability to learn technical systems and in-house tools quickly.
  • Ability to think strategically and work independently.
  • Exceptional written and verbal communication skills.
  • Personable and collaborative team player.
  • Strong organizational, analytical, and communication skills.
  • Ability to handle competing priorities.
  • Strong attention to detail.
  • Experience with Microsoft Office, especially Excel.
  • Excellent written or oral communication skills.
  • The ability and desire to take initiative in a fast-paced environment and meet strict deadlines.
  • Desire and willingness to learn on the job and take on new challenges .
  • Knowledge of Javascript a plus, but not required.

 

 

TITLE: Account and Customer Care Specialist

WORK HOURS: Part-time. Thursday and Friday, 10:00am to 4:30pm, Saturday, 11:30am to 8:30pm and Sunday 11:30am to 7:30pm. Must be flexible to work varied hours as business needs dictate.

DUTIES:

  • Provide both sales and customer service support to our sales clients.
  • Handle phone calls and incoming emails in order to assist customers with the purchase of tickets and with customer service issues. Recommend shows, dates, seating sections, etc. to maximize sales opportunities and customer satisfaction.
  • Read, update and interpret Excel sales reports.
  • Contact customers via phone and email regarding payment reminders, payment problems or order changes.
  • Handle reward redemptions and points queries.
  • Contact box offices for payment extensions and with group sales questions.
  • Process orders and other backup paperwork as required, based on specific and unique needs of the customer.
  • Perform outgoing sales efforts (via phone, email and written correspondence) to generate new business along with follow up from trade shows, sales trips, convention leads, etc.

QUALIFICATIONS:

  • Prior telephone sales/customer service experience.
  • Exceptional sales and customer service skills (must be comfortable with making/receiving high volume of outbound/inbound calls).
  • Must be a self-starter – be able to take initiative without much direction as well as a team player, who fosters teamwork in a high performance culture.
  • Must have the ability to interpret rules and procedures and apply them to specific customer service situations.
  • Must have excellent communication skills (written and verbal).
  • Must be able to effectively multi-task and have proven problem-solving skills.
  • Must be comfortable with basic math skills including percentages.
  • Proficiency with Word and Excel required.
  • Good keyboard and typing skills required.
  • Previous experience with the following preferred: BIB system, Audience
  • Rewards, Ticket Master and CS mail.

 

 

TITLE: Trainer, Telecharge.com

WORK HOURS: Tuesday through Saturday, 10:00am to 6:00pm. Must be flexible to work varied hours as business needs dictate, including occasional holidays.

DUTIES:

  • Responsible for all training functions at Telecharge.com (new hire, Customer Service, Special Promotions, Supervisory), as well as periodic training of both telephone and management staff for Americans with Disabilities Act, sexual harassment training, and other specialized training as business operations required. Design and develop new training programs under direction of Call Center Director and Manager.
  • Document existing training program.
  • Supervise a team of Telecharge.com Representatives including monitoring phone performance, time and attendance and coaching.
  • Maintain regularly-scheduled hours for supervision of the sales floor.

QUALIFICATIONS:

  • 2+ years of developing and conducting training programs, preferably in a call center environment.
  • Bachelor’s degree or equivalent work experience.
  • Strong computer skills including expertise in Excel, Word and PowerPoint, as well as technical troubleshooting.
  • Exceptional organizational and communication skills
  • Customer service aptitude. • Strong writing and documentation skills.
  • Familiarity with STAR and Ticketmaster or other ticket sales software a plus.
  • Familiarity with theatre ticketing and/or Broadway preferred.

 

We offer competitive salaries and a superior benefits package.

Please submit cover letters, with salary requirements, and resumes to: hr@shubertorg.com.