JOBS

  • The policy of The Shubert Organization, Inc. is to select, place, train and promote the best qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to accord equal employment opportunity for all our employees in compliance with applicable local, state and federal laws. We do so without regard to non work-related factors such as race, color, religion/creed, sex, national origin, age, disability, citizenship, marital status, ancestry, affectional or sexual orientation, gender identity, atypical cellular or blood trait, genetic information/genetic testing, familial status, liability for service in the armed forces of the United States, or an individual's military or veteran status. This equal opportunity policy applies to all Company activities, including but not limited to, recruiting, hiring, training, transfers, promotions, compensation practices, benefits and termination of employment.

We currently have the following opportunities available:

  

TITLE: Interactive Services Product Manager

WORK HOURS: Monday through Friday, 9:00am to 6:00pm. Must be flexible to work varied hours as business needs dictate.

DUTIES:

  • Manage revisions and improvements to Shubert Organization (and subsidiary) websites, managing relationships with outside design and consulting firms and internal software development staff.
  • Document business and functional requirements for technical projects.
  • Create RFPs for projects, and evaluate outside vendors’ capabilities to deliver on these projects.
  • Maintain project schedule, change control procedures and cost estimates with input from team members as needed.
  • Resolve project-related issues, and escalate larger project issues and risks to management for resolution.
  • Ensure deliverables are complete and of the highest quality possible.
  • Participate on the team which manages Shubert Organization (and subsidiary) e-commerce websites in planning, implementation, and evaluation of both small and large improvements and revisions.
  • Analyze sales and usage trends and provide recommendations regarding the effectiveness of site content, marketing, search engine optimization and user interface.
  • Participate in developing the vision and strategy for current and new consumer-facing technology.
  • Support the customer service department in customer service issues which arise from technology issues, including reviewing and troubleshooting customer complaints, and responding to customer emails which have been escalated.

QUALIFICATIONS:

  • 4-5 years of experience in business, operations or software development in an Internet or technology environment, with 2+ years of web site-related project management experience, managing cross-functional teams, including creative, technical & functional resources.
  • Bachelors degree.
  • Experience researching and documenting business and functional requirements for software projects.
  • Strong problem-solving and organizational abilities, with the ability to manage detailed tasks with complex interdependencies.
  • Analytic, with excellent written and communication skills and quantitative ability.
  • Proactive, creative and self-motivated, with an ability to multi-task, managing multiple projects simultaneously.
  • Ability to work independently, while also being a strong team player.
  • Familiarity with Internet technology, search engine optimization techniques, social networking outlets and PC (Word, Excel); experience with project management tools (e.g., Microsoft Project) for planning, tracking and reporting project status • Experience with IBM Tealeaf, IBM Digital Analytics Coremetrics and/or Salesforce a plus.

 

 

TITLE: Trainer, Telecharge.com

WORK HOURS: Tuesday through Saturday, 10:00am to 6:00pm. Must be flexible to work varied hours as business needs dictate, including occasional holidays.

DUTIES:

  • Responsible for all training functions at Telecharge.com (new hire, Customer Service, Special Promotions, Supervisory), as well as periodic training of both telephone and management staff for Americans with Disabilities Act, sexual harassment training, and other specialized training as business operations required. Design and develop new training programs under direction of Call Center Director and Manager.
  • Document existing training program.
  • Supervise a team of Telecharge.com Representatives including monitoring phone performance, time and attendance and coaching.
  • Maintain regularly-scheduled hours for supervision of the sales floor.

QUALIFICATIONS:

  • 2+ years of developing and conducting training programs, preferably in a call center environment.
  • Bachelor’s degree or equivalent work experience.
  • Strong computer skills including expertise in Excel, Word and PowerPoint, as well as technical troubleshooting.
  • Exceptional organizational and communication skills
  • Customer service aptitude. • Strong writing and documentation skills.
  • Familiarity with STAR and Ticketmaster or other ticket sales software a plus.
  • Familiarity with theatre ticketing and/or Broadway preferred.

 

 

TITLE: Quality Assurance Analyst, Hackensack NJ Office

WORK HOURS: Monday through Friday, 9:00am to 6:00pm. Must be flexible to work varied hours as business needs dictate.

DUTIES:

  • Follow established procedures for developing test plans, use cases, test data and test scripts for all Core, Web, Mobile Devices and supporting applications.
  • Test applications, document and record all test failures.
  • Interact with development team to effectively communicate application defects and requirements.
  • Communicate with Sr. QA Manager and QA Lead Analysts to report progress and resolve difficult testing issues.
  • Prepare reports as required to summarize activities and accomplishments.
  • Perform SME duties in areas of expertise, including mentoring/training other staff members and assisting in creation of test data.
  • Plan and prioritize multiple assignments to meet required time schedules.
  • Actively participate in team and general meetings and openly discuss quality assurance issues/problems.
  • Perform other related duties as assigned.
  • PCI responsibilities: will verify applications/sites are protected from vulnerability attacks, cross site scripting, SQL injection, and other kinds of unauthorized information disclosure, and report any defects/problems encountered.

QUALIFICATIONS:

  • Bachelor’s Degree in computer science or a related field, or a combination of formal education and computer training that demonstrates a good knowledge of computer technology.
  • Minimum of 3 years’ experience with increasing responsibility in software development/test environment or broad experience in the user environment that would translate easily to testing.
  • Thorough understanding of the software development process and the concepts of quality assurance testing.
  • Good computer skills.
  • Willingness and ability to communicate effectively with both technical and non-technical personnel in order to accomplish software development goals.
  • Good writing skills to effectively communicate testing requirements and application defects.
  • Ability to design, document and execute test plans, use cases and scripts that thoroughly exercise the application under test.
  • Basic understanding of most aspects of all Core, Web, Mobile Devices and supporting applications.
  • SME level knowledge of at least one aspect of Core, Web or Mobile Devices and supporting applications.
  • Can conform to shifting priorities, demands and timelines.
  • Strong analytical, evaluative and problem-solving abilities.

 

 

TITLE: Senior Web Developer, Hackensack NJ Office

WORK HOURS: Monday through Friday, 9:00am to 6:00pm. Must be flexible to work varied hours as business needs dictate.

DUTIES:

  • Analyze, maintain, design, modify, code, support, and test new and existing software applications.
  • Use logic and technical knowledge to design and build complex applications to meet user requirement/specifications.
  • Provide support to analyze and resolve complex problems that arise.
  • Research the causes and solutions of software defects.
  • Act as a project leader or team member on large-scale complex projects that require coordination, planning, and scheduling of work and resources.
  • Aid in skill development of other technical staff members.
  • Plan and prioritize assignments in order to meet user requirements.
  • Participate in meetings and openly discuss software development issues.
  • Use experience and knowledge to assist in the development of user requirements for new and/or existing applications.
  • Create and edit documentation to describe program operation and function.
  • Serve as an evaluator/reviewer of projects/applications as required.

QUALIFICATIONS:

  • Bachelor’s degree in computer science or related field, or a combination of formal education and computer training that demonstrates a good knowledge of computer technology needed for the position.
  • Expertise and working knowledge of PCI DSS and OWASP standards.
  • Experience with increasing responsibility in a software development environment.
  • Demonstrated knowledge of C++, C#, and other .Net technologies.
  • Demonstrated knowledge of HTML, XML, JavaScript, and other web technologies.
  • Demonstrated knowledge of Visual Studio.
  • Demonstrated knowledge of Object-Oriented Design and structured programming.
  • Demonstrated knowledge of using APIs.
  • Demonstrated knowledge of windows architecture and web architecture.
  • Demonstrated skill of writing secure, readable, and maintainable code.
  • Demonstrated skill is supporting and troubleshooting large software solutions.
  • Knowledge of database design, programming, and SQL.
  • Knowledge and familiarity with software development lifecycle.
  • Strong skills in Microsoft Word, Excel, Visio, and PowerPoint.
  • Effective listening, negotiating, and relationship building skills.
  • Strong writing and analytical skills that can be applied to developing user requirements and technical requirements.
  • Ability to communicate effectively with peers in order to accomplish software development goals.
  • Ability to collaborate and deal positively with conflict.
  • Ability to make effective and credible presentations.
  • Ability to influence others without the authority to do so.
  • Ability to conform to shifting priorities, demands, and timelines.
  • Adept at conducting research into project related issues and other products.
  • Aptitude for problem solving.

 

We offer competitive salaries and a superior benefits package.

Please submit cover letters, with salary requirements, and resumes to: hr@shubertorg.com.